Refund and Return Policy

Overview

At PorpitaBD, we value your satisfaction and are committed to providing a hassle-free shopping experience. Please carefully review our refund and return policy for clarity on how to handle returns and refunds.

Our policy allows you to check the product at the time of delivery. If there are any issues, you must inform the delivery agent immediately and reject the product. Once the product is accepted after inspection, it cannot be returned or refunded.

To ensure a smooth process, we strongly encourage recording a video while unboxing the product for proof in case of any issues.

Eligibility for Returns

To be eligible for a return:

• The product must be checked and rejected at the time of delivery.
• It must remain in its original condition and packaging.
• Proof of purchase (receipt or order confirmation) is required.

If you accept the product after inspection during delivery, you will not be eligible for a return.

Non-Returnable Items

The following items cannot be returned:

• Gift cards.
• Products that show signs of use, damage, or tampering after delivery.

Refund Process

If a return is approved after inspection during delivery:

• A refund will be processed via the original payment method, either Cash on Delivery (COD) or through Mobile Financial Services (MFS) like bKash, Nagad, or Rocket.
• Refunds are typically completed within 7–10 business days.

Late or Missing Refunds

If you have not received your refund within the specified timeframe, please contact us at admin@porpitabd.com

Exchanges

We only exchange items if they are defective or damaged and reported immediately during delivery. For exchanges:

1. Inform the delivery agent about the issue.
2. Contact us at admin@porpitabd.com for further instructions.

Need Assistance?

If you have any questions or concerns regarding refunds, returns, or exchanges, feel free to reach out to us at admin@porpitabd.com

We appreciate your trust in PorpitaBD and strive to deliver a seamless shopping experience.